3 articles
RetentionA complete enterprise SaaS retention playbook covering EBRs, success planning, multi-threading, renewal runway, and red account protocols — built for CSMs managing $500K–$2M ARR books.
AnalyticsLearn how to use product usage data to predict SaaS churn 30–60 days before cancellation — including the 6 key signals, a usage health score formula, and an intervention playbook that reduces churn by 25–40%.
PricingThe complete process for raising SaaS prices without destroying NRR — covering timing, the 5-step execution process, acceptable churn thresholds, and the math of price increases vs new customer acquisition.