Tag

customer health

2 articles

Customer Success

Constructing a Customer Health Score Model From Raw Signals

A step-by-step framework for building a customer health score that actually predicts renewal — from signal selection and weighting through threshold calibration and model decay management.

Jun 14, 202612 min read

Retention

SaaS Early Warning Churn Signals: 12 Behavioral Indicators That Predict Cancellation 30–60 Days Out

The 12 early warning churn signals across 4 categories — product, commercial, relationship, and external — that predict SaaS cancellation 30–60 days before it happens, with a scoring framework and intervention timing benchmarks.

May 25, 202615 min read