PLG & Self-ServeSelf-Serve Trial vs Freemium: A Decision Framework
A rigorous decision framework for choosing between free trial and freemium GTM models in PLG SaaS — covering economics, conversion benchmarks, and the hybrid cases.
5 articles
PLG & Self-ServeA rigorous decision framework for choosing between free trial and freemium GTM models in PLG SaaS — covering economics, conversion benchmarks, and the hybrid cases.
PricingQuantify how free trial length affects conversion rates, activation depth, and cohort LTV. Includes the trial duration elasticity formula, benchmarks by segment, and a framework for finding your optimal trial window.
Unit EconomicsFree trials feel free but carry real infrastructure, support, and conversion costs. This analysis calculates the true per-trial cost, shows how unconverted trials inflate CAC, and compares trial models on fully-loaded margin for SMB SaaS.
RetentionDiscover how mismatching trial length to time-to-value creates structural post-conversion churn. Learn to diagnose phantom conversions, trial attrition, and how to align trial design to your product's TTV.
AcquisitionCompare free trial, freemium, and reverse trial acquisition models with conversion benchmarks, CAC implications, activation rate data, and a decision framework by product type and ACV.