5 articles
Product StrategyA quantitative decision framework for SaaS founders choosing between building infrastructure in-house and buying a third-party solution. Includes the full cost model, risk factors, and a decision matrix with real math.
Product ResearchA practical guide to designing and running a Voice of Customer (VoC) program for SaaS — signal sources, cadence, synthesis methods, and cross-functional distribution.
ProductFeature bloat is the silent growth ceiling. Understand how low-activation features accumulate, compress activation rates, degrade time-to-value, and cap your MRR ceiling — and how to diagnose it before it becomes structural.
Competitive StrategyA rigorous comparison of integration ecosystems versus feature sets as defensibility strategies in SaaS — why integrations compound while features get copied, with retention data, M&A multiples, and strategic frameworks for choosing your moat type.
Platform StrategyWhen and why a SaaS company should bet on becoming a platform versus staying a focused product, and what the transition costs look like in practice. A practitioner's framework for evaluating the four conditions that justify the platform bet.