6 articles
OperationsA practical framework for creating deployment runbooks that keep multi-phase enterprise rollouts on schedule, on budget, and on track for go-live without margin erosion.
SalesA decision framework for enterprise SaaS leaders weighing the economics, quality trade-offs, and strategic implications of partner-delivered implementation against building an in-house professional services team.
FinanceA decision framework for SaaS companies choosing between fixed-fee and time-and-materials professional services pricing, with margin impact analysis and deal structure guidance.
OperationsA practical guide to scoping enterprise implementation SOWs that protect margin, set realistic timelines, and prevent scope creep from eroding professional services revenue.
FinanceHow to set and manage blended gross margin targets when professional services and subscription revenue are both material, with benchmarks from leading SaaS investors.
OperationsHow enterprise SaaS companies can commit to time-to-live SLAs that protect professional services margin, reduce churn risk, and drive expansion without creating open-ended delivery obligations.