3 articles
PLGHow to design, instrument, and route sales-assist triggers in a PLG product — covering trigger event taxonomy, scoring thresholds, rep assignment logic, and handoff quality measurement.
PLGA step-by-step framework for designing PQL scoring models that weight behavioral signals differently based on your customer's ACV tier — with scoring formulas, threshold calibration, and routing logic.
PLGHow to aggregate individual user product signals into account-level PQA scores — covering rollup logic, multi-user weighting, seat expansion signals, and CRM integration architecture.